Substack Technical Help and the Rank Stupidity of Poorly Designed AI
Yes, We ARE Too Old for This Shit
I can’t respond to comments, my apologies
Heartfelt thanks to all my readers, AND I am having technical trouble. The other day I logged off by mistake and since then have had real issues trying to get back into my creator account. I keep being set up as a new subscriber, and I can’t respond to comments unless I use the app on my phone which isn’t set up as my creator account.
I am hoping this posts (happily, it did). My social media whiz and I are going to get back to work on this today. My apologies to all.
Substack’s AI is part of the problem here. So far all it does is repeatedly send me yet another password reset. All that does is send me right back to setting up a brand new account, over and over and over. It’s enough to pull your hair out. We’re trying to set up a ticket but the AI demands proof that we’ve used the password reset, which doesn’t work.
For those who are SO in love with AI, this is a perfect example of why we need to speak to a real person. The system is set up to prevent us from having exchanges with those pesky expensive real-life folks, and as a result, it creates more problems and more problems. I’ve already lost several days working on this to no avail.
Call me a Luddite. However, Substack’s rapid growth and the over-dependence on high tech to do what trained people need to be doing leads us to issues like this and they are going to get a lot worse before they get better. I hope to get this figured out but in the meantime, I ask your forbearance.
Thank you.
Hey Everyone! I'll be commenting from the outside while I work with the Substack support team. The helpful AI said they would be in contact, but could not guarantee timelines. But I'll be here in the comment section while it's sorted out.
At least you have a tech guy to consult. I have only myself. The worst is getting a chat bot when we call UnitedHealthcare. Don't get me started!
I sincerely try to troubleshoot problems myself first but at Apple, for example, at least there is a free number I can call for instant customer assistance with a real person. That is why we stay with the Apple platform. I cannot be expected nor do I want to spend my time figuring out these technical issues.